Our primary goal is to make all of our customers 100% satisfied.

Satisfaction Guarantee

We truly believe we offer some of the most innovative products in the world and we want to make sure we back that up with a Risk Free Satisfaction Guarantee.

If you receive your JOBOHNY product and you are not happy with the quality of the product, we do offer a Satisfaction Guarantee. A full refund is offered if you meet the following requirements.

• You must fill  out the return form with in 72hrs of receiving the product to receive a refund. There is a return form at the bottom of this page.  Products cannot be used.
• We require a proof of receipt or other proof of purchase.
• Customer is responsible for paying shipping cost to the address located at the bottom of page.  Note:  We recommend that you insure the product in case of loss during shipping ( we are not liable for lost product.)
• Product must be in original packaging with all original accessories and manuals included.
• Your item must be unused and in the same condition that you received it.

Once we receive your product, you will be notified by email that the product has arrived.  Please allow up to 72 hours for us to verify the return. If requirements for the return have been met,  a credit will be issued for the product.   Standard refund time once the credit has been approved, will take 7 -10 days to process. If you have not received your refund with in this time, please contact us and we will help take care of the issue.  Thank you.

Customers who are denied a refund due to failure to meet our return requirements, the customer is responsible for the return freight of the product.  Customer should provide us with a return shipping label via email.  We do not ship orders C.O.D.  Thank you.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
• Any item that is post marked for return past our required return date for the order.

Note:
Our products are not designed for nor will you receive instant results with first time use. They are designed to work over a period of time with continuous use as stated on the products directions. As with professional treatments performed by a physician, results are never instant. Final results is dependent upon the individual person’s use of the product.  The stated results with our products may vary, as no two individuals experience is the same. There are numerous factors that can effect your results, two of which are hair color and skin color.

Our products have been used by hundreds of happy customers just like you.  All our products are safe for home use.  For best results with our Youthy Glamour products, maintain the routine that is recommended with your Youthy device.  The results will be worth it!

Returns

Refunds are allowed for items that:

1. Have been lost in transit.
2. Arrived broken or damaged
3. Where the wrong item was shipped to you.

You must contact us by filling out the form at the bottom of this page with in 72 hrs of receiving the product.

For broken or damaged products, you must contact us with in 72 hrs of receipt of product.   Once your product has been approved for return, an RGA number will be provided.  The RGA number must be attached to the return box, freight prepaid.   Packages returned without an RGA number will not be processed for credit.  Once the shipment is received a credit for return freight may apply.

To be eligible for a return, your item must be unused and in the same condition that you received it.  Original box, packaging material and product information must be included.

Gift cards cannot be returned.

To complete your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)  If your return is subject to a partial refund, you will be notified by email the reason why.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not receive a refund.

Any item that is post marked for return more than 3 days after an RGA has been provided, will not be accepted.

Exchanges

Items returned for exchange, please allow 3-5 business days for the replacement order to be processed. Once processed, the item will be sent USPS Priority Mail.

Conditions
Please read exchange conditions below.  If conditions are not met, JOBOHNY LLC reserves the right to refuse the return or to charge a restocking fee of 25%.

All returned or exchanged items must be in like new condition, in their original box and must include all packing material, blank warranty cards, manuals and all product accessories.  Products returned missing any of the original information will not be eligible for return.

For returns, please fill out the form towards the bottom of the page. Thank you

Product Warranties and Repairs

Return Form

Please fill out our return form below before mailing your product.  For returns that are approved, we will provide you with an RGA number.  That number must be clearly marked on your return box.  Packages returned without an RGA number will not be accepted for credit.